MyAiP Chat:
The Advanced ChatBot

MyAiP Chat is Fiven's proprietary AI solution that supports two-way, natural language-based text conversation.

MyAiP Chat is the advanced ChatBot that can handle complex conversations with extreme effectiveness, as well as interact textually with users and customers with the naturalness typical of a human operator.

Discover all the features of MyAiP Chat

MyAiP Chat handles complex conversational flows and simplifies communications.

MyAiP Chat manages dialogue with users and provides the ability to enter predefined responses through the configuration of a conversational tree. MyAiP Chat allows users to independently reach desired information in an intuitive way.

Responses from MyAiP Chat are detailed and personalized. The solution guarantees a comprehension rate constantly above 99%.

MyAiP Chat accompanies the user in troubleshooting. Naturally.

MyAiP Chat is integrated with an advanced context recognition system. The solution anonymizes and stores conversations in its DB, tracking and recognizing patterns of needs expressed by new users. This enables the Chatbot to deliver consistently - and increasingly - consistent and satisfying experiences.

MyAiP Chat speaks Italian natively.

MyAiP Chat speaks Italian natively, and has been trained by a team of Italian psychologists, engineers and linguists. This has enabled the solution to achieve an unprecedented degree of understanding of the language, and its nuances, as well as to offer a fluency and naturalness unprecedented for a conversational agent.

MyAiP Chat improves Contact Center and Customer Care performances.

MyAiP Chat provides your users with always-on service and allows you to provide 24/7 support, reducing operating costs and increasing customer satisfaction. MyAiP Chat contributes to the creation of fully automated customer service, where the customer dictates the timing of the service-with the ability to pause and resume the conversation at any time in full continuity, even days apart and on a different channel.

MyAiP Chat can be integrated with major text messaging services.

MyAiP Chat integrates seamlessly with popular messaging systems: from Facebook Messenger, Telegram, and WhatsApp to web portals and apps.

Create personalized experiences for each of your customers.

MyAiP Chat instantly recognizes the user who, upon initiating the chat, enters their credentials to authenticate themselves. The ChatBot is then able to personalize the experience, retrieving all useful information about its interlocutor - from preferences to data, from documents to interaction history.

Recognizes context and memorizes conversations.
To improve.

MyAiP Chat anonymizes and preserves every conversation. Integrated with an advanced context recognition system, the solution recognizes and exploits complex interaction patterns, ensuring privacy and effectiveness.

Customize the offer and sale of products and services.

MyAiP Chat, by conversing, recognizes and identifies users' needs, and is able to accompany them in configuring tailored products and services. Our conversational agent interacts with customers and prospects in a natural way, helping them to best define needs and even going so far as to propose complementary products and services.

Provides an intelligent business dashboard.

MyAiP provides companies with a customizable Business Intelligence dashboard. From the dashboard, it is possible to analyze data (target composition, keywords, ...), generate graphs, accurately identify emerging needs and issues, as well as collect contact information and distribute any pending (second-level help desk), fairly, to all operators.

Collects and monitors leads.

MyAiP Chat collects key information about the lead's habits and socio-demographic profile through user dialogue. It also provides a centralized repository containing all collected leads, multiplying new business opportunities.

Customizable layout.

Dress the solution in your brand colors, give it the identity that best suits your business, and choose a tone of voice in line with your target audience's expectations.

MyAiP Chat streamlines debt collection processes.

The Chatbot proves to be a useful ally in credit recovery. The customer enters his credentials and, having confirmed his identity by entering an OTP code received via SMS on a registered smartphone, can view all the details on unpaid invoices (immediately available for download directly in the chatbot), being accompanied in the regularization procedure.

Manages documents.

MyAiP Chat allows the user to retrieve all documentation related to a specific topic. MyAiP accepts documents as uploads, archives them, and routes them to the correct internal contacts.

It allows real-time monitoring of performance through a dashboard that is fully customizable even in KPIs.

It is constantly coached by a Training Center of computer scientists, humanists and psychologists capable of ensuring continuous optimization of Machine Learning processes.

It allows all reports to be filtered dynamically and enables export of salient data to popular formats, including Excel.

Send a "Tips & Stats" report on a monthly basis containing the most relevant insights that emerged during the reporting period.

It is based on the vocabulary and syntax of the Italian language and is also available in an English version.

Send Push notifications to specific user segments, with a shift from broadcast to highly profiled communication.

How MyAiP Chat works

Install MyAiP Chat in all your channels, internal and external. From the intranet to social, MyAiP Chat takes care of your users' needs.
Offer 24/7 support; collect leads; activate cross-selling practices; offer personalized product/service configuration experiences.
Get insights and constantly and accurately measure Customer Satisfaction.

Find out what MyAiP
can do
 for your Industry

Learn about all the features of our platform.

Find out what MyAiP
can do
 for your Business Area

Learn about all the features of our platform.

Let's build some future.


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