use case

Credit Recovery

Optimize Credit Recovery with MyAiP Chat: increase collection rates and improve customer satisfaction.

Your customers view invoice status on the intelligent ChatBot
They settle the outstanding invoice via a direct link to payment methods
The ChatBot tracks their payments and forwards them to the appropriate office
Assistance via ChatBot is guaranteed at all times

The Use Case

Luisa, Credit Collector of a leading insurance company, noted a major discrepancy between the excellent cross-selling performance of the sales force and the quarter's revenue.

Delinquencies and delays in the small business segment are very high, and this is partly attributable to the large number of contracts taken out without direct debits to current accounts.
Find out how MyAiP Chat can help in solving its customers' problems.

step 1/5

The ChatBot at the center of the strategy of Credit Recovery.

Luisa decided to implement MyAiP Chat on all of the company's business channels, inviting Sales to solicit delinquent customers through emails and WhatsApp messages containing the link to the ChatBot.

In just a few days, Luisa managed to regularize the position of 79% of defaulters. Thanks to a dedicated chat campaign, she was also able to convince 20% of the defaulters to switch to SEPA Direct Debit.

step 2/5

Easy, quick, guided.

The customer enters his credentials (user, VAT number) and, having confirmed the identity by entering a code received via SMS on a registered smartphone, can start the regularization wizard.

step 3/5

Clear, transparent, intelligent.

The chatbot immediately provides the user with all the details about the unpaid invoices (making them available for download directly in the chat), and walks the user through the regularization process.

STEP 4/5

Not just collection.

In this case study, the company came up with the idea of combining a chat campaign with credit recovery, offering users the opportunity to installment overdue payments in exchange for switching to direct debit. This will significantly reduce the prediction of the number of defaults.

step 5/5

Secure, fast and easy payments.

The chatbot sends the user a direct link to the payment. The user opens it, opts for a payment method from those available, and completes the transaction in total security.

At the same time, the user receives an e-mail confirmation of the payment, complete with details. The journey can end with a survey, a very useful tool for collecting data on customer satisfaction and perceived quality of services offered.

Summary

How can MyAiP Chat help you?

It is based on the vocabulary and syntax 
of the Italian language
and is also available in an English version.

It can be integrated with major text messaging services, such as Facebook Messenger, Telegram, WhatsApp, Skype, Google Assistant and Amazon Alexa.

It leverages a Training Center consisting of humanists and psychologists, which ensures constant optimization of Machine Learning processes.

Provides a personalized and contextualized Customer Experience
by learning the context and memorizing conversations.

Sends Push notifications to specific user segments, moving from broadcast communication extended to all to highly profiled communication.

It allows performance to be monitored through a Dashboard both in terms of quantity, monitoring the number of chats, and in terms of topics, with KPIs that can be configured according to user requests.

MyAiP Chat is an artificial intelligence capable of interacting textually, just like a human, with users and customers.
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