Provide impeccable customer and user service through the application of resolution paths built specifically for your business.
Antonio is the Customer Care Manager of a large Italian multiservice company. His ambitious goal was to improve user problem-solving processes, ensuring higher quality of service and reducing costs from timely handling of reports. With MyAiP Chat, in less than a year, Antonio reduced the load on operators by 50 percent while marking a marked increase in customer satisfaction levels.
Find out how Antonio achieved these results with MyAiP Chat.
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It is based on the vocabulary and syntax
of the Italian language and is also available in an English version.
It can be integrated with major text messaging services, such as Facebook Messenger, Telegram, WhatsApp, Skype, Google Assistant and Amazon Alexa.
It leverages a Training Center consisting of humanists and psychologists, which ensures constant optimization of Machine Learning processes.
Provides a personalized and contextualized Customer Experience
by learning the context and memorizing conversations.
Sends Push notifications to specific user segments, moving from broadcast communication extended to all to highly profiled communication.
It allows performance to be monitored through a Dashboard both in terms of quantity, monitoring the number of chats, and in terms of topics, with KPIs that can be configured according to user requests.
