use case

Sales Products and Services

With MyAiP Chat you propose personalized offers to your customers that reflect their needs.

Integrate an advanced ChatBot into your channels that anticipates your users' needs
Accompanies customers in configuring products and services
Allow users to complete purchases in a few steps via a direct link to payment
Offer personalized support service available 24/7

The Use Case

Francesco Romita, Associate Manager of a leading group dealing with Transports and logistics in the international arena, has become the promoter of a new initiative: 20% immediate discount on complementary services (hotel, car, excursions, ...) for users who purchase an airline ticket through his company's portal.

Francesco wants to leverage the potential of conversational marketing to accelerate lead generation.
Find out how he uses MyAiP Chat for cross-selling activities of products related to transportation and logistics.

step 1/4

Chat Campaign.

Francesco implements MyAiP Chat on all of the company's B2C channels, including social. Anyone interacting with the company via ChatBot is immediately informed of the presence of a new promotion. On the institutional portal, when each prospect logs in, the ChatBot autonomously initiates the conversation dedicated to the new initiative. In addition, Francesco, in consultation with the marketing department, activated a social campaign and an email campaign to all registered customers. The recipients of the campaigns, by clicking to the links, land directly in the chat. Here, interacting with our conversational agent, they can gather all the useful information and proceed to custom configuration of the product best suited to their needs. At the same time, the ChatBot offers the promotion to all users who complete a ticket purchase through the company portal.

step 2/4

Not just claims.

MyAiP is able to accompany the customer in the timely configuration of products and services.

In the present case, MyAiP Chat asks the user a series of useful questions to compose the rental solution most in line with his or her needs. The type of vehicle, pick-up and drop-off locations, the need for extra services, etc., as well as the insurance coverage best suited to the prospect's needs.

step 3/4

From lead to sale.

Having configured the options, MyAiP can accompany the prospect in choosing the most suitable solution for his or her needs by proceeding with registration (if new customer), booking confirmation and finally payment.


step 4/4

Close the online sales cycle.

MyAiP Chat allows prospects to download detailed information documents and contracts directly from Chat, to be signed and uploaded. MyAiP Chat then sends the direct link to the payment method selection to finalize the purchase.

At the same time, a summary email is sent.

Summary

How can MyAiP Chat help you?

It is based on the vocabulary and syntax 
of the Italian language
and is also available in an English version.

It can be integrated with major text messaging services, such as Facebook Messenger, Telegram, WhatsApp, Skype, Google Assistant and Amazon Alexa.

It leverages a Training Center consisting of humanists and psychologists, which ensures constant optimization of Machine Learning processes.

Provides a personalized and contextualized Customer Experience
by learning the context and memorizing conversations.

Sends Push notifications to specific user segments, moving from broadcast communication extended to all to highly profiled communication.

It allows performance to be monitored through a Dashboard both in terms of quantity, monitoring the number of chats, and in terms of topics, with KPIs that can be configured according to user requests.

MyAiP Chat is an artificial intelligence capable of interacting textually, just like a human, with users and customers.
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